Terms of Service

You must have the legal capacity to enter into an agreement under the laws applicable to you. If you use the Services for an organization, you must also have the authority required for that use.

Some Services require an account, payment, invitation, or approval from Wellmatix. Access to one platform does not automatically include access to every platform, model, dataset, workflow, or feature.

Provide accurate account information and keep it current. Protect your login credentials, use your account only within its authorized scope, and promptly notify us if you suspect unauthorized access.

Subject to these Terms and your applicable plan or agreement, you may access the Services for the research and business purposes permitted for the relevant Service. Access is limited to the authorized users, features, and usage allowances associated with your account.

Trial, academic, evaluation, beta, preview, or demonstration access may carry additional restrictions disclosed before use. Access does not transfer ownership of our software or give you a right to obtain source code, model weights, or other protected components.

The Services support scientific research, exploration, design, prioritization, and evaluation. They may produce predictions, rankings, molecular or material designs, sequences, structures, scores, summaries, reports, and other computational results ("Outputs").

Outputs may contain errors, omissions, outdated information, uncertainty, or limitations arising from models, datasets, assumptions, scientific methods, third-party resources, or your Inputs. Similar Inputs may produce different Outputs, and different users may receive similar or overlapping Outputs.

You are responsible for evaluating whether a Service is appropriate for your intended purpose and for independently reviewing and validating its Outputs. Depending on the application, appropriate validation may include qualified expert review, literature review, experimental testing, analytical characterization, safety assessment, intellectual-property review, regulatory evaluation, or other verification.

An Output does not establish that a compound, antibody, peptide, sequence, material, product, target, biomarker, design, process, or other candidate is safe, effective, experimentally validated, clinically validated, patentable, non-infringing, commercially viable, manufacturable, or approved by a regulator.

Unless a separate written agreement expressly provides otherwise and all applicable legal and regulatory requirements are satisfied, the Services are not intended for patient diagnosis, treatment, clinical decision-making, prescribing, direct patient care, or direct operation of safety-critical systems.

References, citations, database records, literature summaries, and regulatory summaries must be checked against their original sources before reliance. The Services do not replace qualified scientific, medical, engineering, regulatory, intellectual-property, or legal judgment.

You must use the Services lawfully and respect the rights, confidentiality, safety, and security of others.

• Submit material only when you have the rights, permissions, consents, and legal basis necessary to use and disclose it.
• Do not violate intellectual-property, privacy, confidentiality, contractual, export-control, sanctions, or other legal rights or requirements.
• Do not upload malware or intentionally interfere with, disable, overload, probe, or disrupt the Services or their security.
• Do not access another user's account, data, restricted functionality, systems, or non-public interfaces without authorization.
• Do not bypass authentication, approval processes, usage limits, technical safeguards, access controls, or payment requirements.
• Do not resell, sublicense, share, or make account access available to unauthorized persons unless Wellmatix has agreed otherwise in writing.
• Do not reverse engineer or attempt to extract source code, model weights, protected prompts, algorithms, or other protected components, except to the extent applicable law expressly permits such activity notwithstanding this restriction.
• Do not use unauthorized scraping, bulk extraction, automated access, or other means that circumvent the interfaces, rate limits, or usage controls we provide.
• Do not copy protected parts of the Services or use unlawfully obtained material to develop, train, benchmark, or operate another product.
• Do not misrepresent an Output as experimentally validated, clinically validated, regulator-approved, independently verified, or endorsed by Wellmatix when it is not.

You must comply with applicable export controls, sanctions, trade restrictions, and other laws relevant to your use of the Services.

"Inputs" means the data, files, structures, sequences, instructions, prompts, and other materials you submit to the Services.

You retain your existing rights in your Inputs. You are responsible for having the permissions, notices, consents, contractual rights, and legal basis necessary for their submission and processing.

You authorize Wellmatix and its authorized service providers to host, reproduce, transmit, transform, analyze, and otherwise process your Inputs and associated Outputs only as reasonably necessary to provide, maintain, secure, troubleshoot, and support the Services; comply with law; prevent abuse; and carry out your instructions or our agreement.

This permission does not transfer ownership of your Inputs to Wellmatix. It does not authorize Wellmatix to sell your private research data or to use your private Inputs or private Outputs to train models for general use. Any permission for such general-use model training must be separately and expressly agreed.

To the extent Wellmatix holds rights necessary to permit their use, you may use your Outputs for lawful research and business purposes within the scope of your applicable plan or agreement. Academic, evaluation-only, open-source, dataset, third-party, or other restrictions disclosed for the relevant Service or resource continue to apply.

These Terms do not transfer ownership of underlying models, software, datasets, databases, publications, third-party material, or other protected resources included in or used to generate an Output. We do not guarantee that Outputs are unique, eligible for intellectual-property protection, or free from third-party rights.

You are responsible for appropriate patentability, inventorship, ownership, freedom-to-operate, licensing, confidentiality, and third-party-rights assessments before filing for intellectual-property protection, disclosing, commercializing, manufacturing, clinically developing, or otherwise materially relying on an Output.

You may voluntarily provide suggestions, ideas, or feedback about the Services. We may use that feedback without payment or attribution. This permission concerns feedback about the Services and does not convert your private research Inputs or Outputs into unrestricted feedback.

Our Privacy Policy explains the collection, use, disclosure, international transfer where applicable, retention, deletion, and protection of personal information. The Privacy Policy forms a separate notice and should be made available through the relevant Wellmatix website or Service.

These Terms do not replace any privacy notice, consent, authorization, data-processing agreement, business associate agreement, or other arrangement required by applicable law.

Before submitting confidential research, trade secrets, identifiable or re-identifiable patient information, health information, human genomic information, or other sensitive or regulated data, confirm that the relevant Service supports that use and that all required approvals, notices, consents, security controls, and written agreements are in place.

Unless Wellmatix has expressly agreed in writing that a Service is configured for such data, do not submit directly identifying patient information or other regulated information requiring special contractual or technical safeguards.

Confidentiality obligations in a separate written agreement continue to apply. Public feedback forms, public demonstrations, and general inquiry channels should not be used to submit confidential research unless Wellmatix has agreed to receive it.

Keep your own copies of important Inputs and Outputs. Retention, export, backup, and deletion are governed by the applicable Privacy Policy, service-specific terms, written agreements, technical capabilities, and legal requirements. Do not rely on the Services as your sole long-term archive.

Where a Service requires payment, the applicable price, billing basis, included usage, usage allowance, taxes, and material restrictions will be disclosed before purchase or agreed in writing.

Charges may depend on a subscription, a workflow, usage credits, tokens, compute usage, or another disclosed measure. You are responsible for charges you authorize and applicable taxes identified at purchase.

Before purchase, Wellmatix will disclose any applicable automatic-renewal terms, billing interval, credit or token expiration, cancellation conditions, material usage restrictions, and refund rules. These Terms alone do not authorize an undisclosed automatic renewal or an undisclosed credit-expiration period.

If a plan automatically renews, the checkout or order documentation will identify that fact and the applicable recurring charge and cancellation method. Any legally required notice or consent relating to recurring charges or price changes will be provided in accordance with applicable law.

You may request cancellation through available account controls or another electronic method identified for the Service, or by contacting Wellmatix. The effect of cancellation on remaining access, prepaid amounts, and unused credits follows the terms disclosed at purchase and applicable law.

A computationally valid result may be negative, inconclusive, or fail to identify a candidate meeting your criteria. That fact alone does not establish a service failure. Contact us if a workflow technically fails, a purchased Output is not delivered, or you believe a charge is incorrect so that we can review the matter under the applicable service and refund terms.

We will communicate changes to recurring prices before they apply as required by the applicable agreement and law. Price changes will not retroactively alter charges for completed purchases.

Nothing in these Terms limits mandatory cancellation, withdrawal, refund, charge-reversal, or other consumer rights.

This Section applies only to the extent that you qualify as a consumer and mandatory consumer law applies to your transaction. Business-to-business transactions may instead be governed by the applicable order form, subscription terms, or other written agreement.

Where the Korean Act on the Consumer Protection in Electronic Commerce, Etc. applies, a consumer generally has the statutory right to withdraw from an eligible distance-sale contract within the period prescribed by that Act, including the general seven-day period where applicable.

Statutory withdrawal rights may be restricted in circumstances permitted by applicable law, including where provision of certain services or digital content has begun, but only where the legal conditions for that restriction and any required disclosures or other protective measures have been satisfied.

Where a Service, workflow, credit, or digital content is subject to a legally permitted withdrawal restriction after supply begins, Wellmatix will identify the restriction in a manner reasonably accessible to the consumer before or at purchase where required by law.

Where a valid statutory withdrawal or refund right is exercised, refunds will be processed within the period and by the method required by applicable law. Any more favorable refund terms stated at purchase will also apply.

A separate Cancellation and Refund Policy may provide transaction-specific details. If that policy conflicts with mandatory law, mandatory law controls.

Wellmatix and its licensors retain their rights in the Services, including software, models, workflows, interfaces, documentation, designs, databases, know-how, and branding. Your rights in Inputs and permitted use of Outputs are addressed separately in Section 4.

Do not remove ownership, copyright, trademark, attribution, or other proprietary notices, and do not use Wellmatix's name or branding in a manner that falsely suggests sponsorship, certification, validation, or endorsement.

Some Services depend on or interact with third-party models, datasets, software, publications, databases, APIs, or external websites. Applicable license restrictions, acceptable-use requirements, attribution requirements, and other terms disclosed for those resources must be respected.

A link, citation, integration, or reference does not by itself imply Wellmatix endorsement of an external resource. Third parties control their own services and terms. Their involvement does not remove obligations Wellmatix owes you under our agreement or applicable law.

The Services may be updated as our technology, scientific methods, data sources, infrastructure, and products develop. Features, models, datasets, interfaces, and usage limits may change, subject to your applicable agreement and legal rights.

Maintenance, security incidents, infrastructure failures, third-party outages, model-provider changes, and other operational issues may temporarily affect availability.

Unless expressly agreed in writing, we do not commit to a particular uptime percentage, support response time, recovery time, service-credit arrangement, or continued availability of a specific model or third-party resource.

Demonstrations, previews, beta features, and trial functionality may be incomplete and may change or be withdrawn. Descriptions of planned features, research directions, or roadmaps do not create a commitment to deliver them by a particular date.

If a change materially affects a paid commitment, we will address the remaining service period and any applicable remedies under your agreement and applicable law.

We may restrict or suspend access where reasonably necessary to address a material breach of these Terms, an immediate security or safety risk, suspected fraud or unlawful activity, misuse of the Services, or overdue payment. Where practicable and appropriate, we will explain the issue and provide a reasonable opportunity to resolve it.

Immediate action may be necessary when delay could cause harm, compromise security, expose confidential information, or violate the law.

You may stop using the Services and may request account closure through available account controls, another electronic method identified for the Service, or by contacting us. Account closure does not automatically reverse charges properly incurred before cancellation or closure.

If we discontinue a paid Service, we will provide reasonable notice where practicable and address unused prepaid services according to the applicable agreement and legal requirements.

Following termination or closure, access ends. Available data-export and deletion procedures follow the applicable service terms, Privacy Policy, written agreements, technical capabilities, and legal obligations.

Provisions concerning intellectual property, permitted data handling, confidentiality, accrued payments, disclaimers, liability, third-party claims, and dispute resolution continue to apply where their nature or purpose requires survival.

Except for express commitments in an applicable agreement and warranties or rights that cannot lawfully be excluded, the Services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted operation, error-free Outputs, unique Outputs, or a particular research, scientific, development, intellectual-property, regulatory, clinical, manufacturing, investment, or commercial outcome.

These limitations do not excuse a failure by Wellmatix to provide Services as contractually agreed and do not remove rights or remedies that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, Wellmatix is not liable for indirect, incidental, special, or consequential losses arising from use of the Services, including lost profits, lost business opportunities, or loss of data, to the extent those losses may lawfully be excluded.

For business customers purchasing paid Services, and unless otherwise individually agreed in writing, Wellmatix's aggregate liability arising out of or relating to the affected paid Services will not exceed the fees paid or payable for those affected Services during the twelve months preceding the event giving rise to the claim, to the extent such a limitation is legally enforceable.

No exclusion or limitation in these Terms applies to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence where liability cannot lawfully be limited, or any other liability that applicable law does not permit to be excluded or limited.

Mandatory consumer protections and other non-waivable statutory rights remain unaffected.

If you use the Services on behalf of a business, you are responsible, to the extent permitted by law, for reasonable losses and costs arising from third-party claims caused by your unlawful use of the Services or your submission of Inputs that infringe or unlawfully disclose another party's rights.

This responsibility does not extend to losses caused by Wellmatix's own breach, negligence, gross negligence, intentional misconduct, or infringement for which Wellmatix is legally responsible.

We will promptly notify you of a relevant claim and provide a reasonable opportunity to participate in its defense. We will not agree to a settlement that imposes an admission of wrongdoing or a non-monetary obligation on you without your consent.

We may revise these Terms to reflect changes in the Services, our operations, security requirements, business practices, or applicable law.

We will identify the effective date of an updated version and provide reasonable advance notice of material changes through the Services, the website, email, or another appropriate account-contact method. Where applicable law requires a particular notice period, form of notice, or affirmative consent, we will follow those requirements.

Changes will not retroactively alter accrued rights or override an individually negotiated agreement.

If you do not accept a proposed material change, you may stop using the affected Services and exercise any cancellation, termination, withdrawal, refund, or other rights available under your agreement and applicable law.

These Terms are governed by the laws of the Republic of Korea, without excluding any mandatory protections or rights that apply to you under other applicable laws.

You may contact us to seek an informal resolution of a dispute. Doing so is not a condition of exercising your legal rights.

Disputes may be brought before a court having jurisdiction under applicable law. These Terms do not require mandatory arbitration or waive any right to collective or representative proceedings to the extent such a right cannot lawfully be waived.

If any provision of these Terms is held unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not by itself waive the right to enforce that provision later.

Neither party may use these Terms to override an applicable individually negotiated agreement or a legal requirement that cannot be varied by contract.

Questions about these Terms, account access, billing, cancellation, refunds, or account closure may be sent to:

Before publication, Wellmatix should confirm that the legal entity name and all statutory business/e-commerce disclosures displayed on the website and checkout pages exactly match the applicable Korean corporate and mail-order business registrations. Where required for the relevant sales channel, the website should separately display the representative's name, business registration number, mail-order sales registration information, telephone number, and other legally required seller information.

The following documents or disclosures may apply in addition to these Terms, depending on the Service and transaction: the Wellmatix Privacy Policy; any Cancellation and Refund Policy; service-specific terms; order forms; statements of work; data-processing agreements; confidentiality agreements; and checkout or subscription disclosures.

Before a paid online purchase, the applicable checkout or order process should clearly disclose the identity of the seller, material characteristics of the Service, total price and taxes where applicable, payment method, supply or access timing, subscription or renewal terms, usage or credit rules, cancellation and refund conditions, and any legally permitted restriction on withdrawal rights.

If a related policy or purchase disclosure provides rights that are more favorable to you than these Terms, the more favorable provision will apply to the extent stated there. Mandatory law always prevails over inconsistent contractual terms.